FREQUENTLY ASKED QUESTIONS

We partner with retailers, brands, designers, and influencers from all over the world, thus returns policies vary by item. This information is available on our product page before purchase, or you can visit the return policy section of the retailer’s website to view their returns policy.

Next Steps:
1. You can find the returns policy by clicking the "shipping and returns" tab, on the product page;

2. If you have a "buy now", you will be directed to the retailer's website where you can view their shipping and returns policy in their dedicated section, as well as complete your transaction directly on their website; and

3. Please make sure that you have selected your country by using the drop-down list on the top RIGHT HAND SIDE of aboxfelloffatruck.com. This will ensure you will only see items available for delivery to your country.

For Example:
If the items you are interested in items sold by Aminah Abdul Jillil you will need to visit the Aminah Abdul Jillil return page on the Aminah Abdul Jillil site where you will find their returns policy.

The retailer shipping your item will be able to provide up to date information on the status of your order. Where your order has been placed with one of aboxfelloffatruck's retailers who will arrange the delivery of your item. If your item is sold by aboxfelloffatruck you will receive a confirmation email with your estimated shipping time. The estimated shipping time will be shown on the confirmation email sent by the third party retailer. Please allow the aforementioned time for your order to arrive. For your order status please contact the retailer directly unless the retailer is aboxfelloffatruck.

Next Steps:
1. You can find the retailer's name by checking your confirmation email or in your aboxfelloffaruck's order history;
(Please note order history is a members only feature if you checked out as a guest the order will not be saved to an account)

2. To check your order history for your aboxfelloffatruck product order history log into aboxfelloffatruck and select “account”; and

3. You can visit the customer care section on the retailer's site for more information or to get in touch with the retailer directly.

For example:
If you have checked and your order has been placed with Telfar.com - visit the Telfar site to contact their team for an update.

If you have not received your item and it’s past the expected delivery date, contact the retailer directly in order to avoid any communication delay. Please note that all orders on aboxfelloffatruck are fulfilled by the retailer who stocks the item. They will handle shipping, tracking and exchanges, and refunds. Please allow up to 24 - 48 hours to get an answer from the retailer. However, if they do not provide you with a response in this timeframe, please don’t hesitate to contact aboxfelloffatruck and we will be happy to follow up for you. If we, aboxfelloffatruck, are the retailer than follow up with us directly.

Next Steps:
1. You can find the retailer name by checking your confirmation email or in your aboxfelloffatruck order history.

(Please note, order history is a members only feature if you checked out as a guest the order will not be saved to an account);

2. To check your order history log in to aboxfelloffatruck and select “account”; and

3. You can visit the customer care section on the retailer's site for more information or to get in touch with the retailer directly.

We are very sorry if there has been a mistake with your order. Please note that some orders on aboxfelloffatruck are fulfilled by the retailer who stocks the item. If you have been sent the wrong item, please contact the retailer for further assistance.

Next Steps:
1. As soon as you discover you received a wrong item, please contact the retailer's Customer Care team;

2. You can find the retailer name by checking your confirmation email or in your aboxfelloffatruck order history;

(Please note, order history is a members only feature if you checked out as a guest the order will not be saved to an account);

3. To check your order history log in to aboxfelloffatruck and select “account”;

4. You can visit the contact section on the retailer's site to get in touch with the retailer directly;

5. When contacting the retailer please include; your retailer order number, the name of the item and a description and/ or a photograph; and;

6. The retailer will then provide you with further instructions.

In the unfortunate event that your item arrives damaged please contact the retailer to request an exchange or return.

Please note that goods are classified as damaged if they are received with an imperfection or where a manufacturing fault occurs. Items that become damaged as a result of general wear and tear are not considered damaged. However, if you are unsure contact the retailer for further assistance.

Next Steps:
1. As soon as you discover the item is damaged, please contact the retailer's Customer Care team;

2. You can find the retailer name by checking your confirmation email or in your aboxfelloffatruck order history;

(Please note, order history is a members only feature if you checked out as a guest the order will not be saved to an account); and

3. To check your order history log in to aboxfelloffatruck and select “account”. You can visit the contact section on the retailer's site to get in touch with the retailer directly. When contacting the retailer please include; your retailer order number, the name of the faulty item and a description and/ or a photograph of the damage. The retailer will then provide you with further instructions.

Our dedicated members care team aim to reply to all queries within 24 hours.

On rare occasions, during holiday periods, or if there is an influx in queries replies may take a little bit longer.

If you have already been in contact with our customer care team and are waiting on an update, our agents may be seeking further information from one of our retailers.

As our partner retailers handle order processing and dispatching our customer care agents often need to reach out to them to get the most up to date information on products and orders.

We strive to get this information as fast we can, however if the retailer is experiencing delays, this can unfortunately slow down how fast we get back to you.

Next Steps:
1. Our customer care agents will update you as soon as they have further information on your query. However, if you have further questions or have not heard from them in a few days, please feel free to reply to their latest message;

2. If you would like to contact the retailer directly, you can find the retailer name by checking your confirmation email or in your aboxfelloffatruck order history (Please note, order history is a members only feature if you checked out as a guest the order will not be saved to an account); and

3. You may also want to check your junk or spam mail to make sure no replies have accidentally ended up there.

In the rare case that the item is no longer in stock your order will be automatically cancelled.

Why did this happen?
Retailer stock information is updated systematically, unfortunately there can be a small delay between an item going out of stock and this being reflected on aboxfelloffatruck.

In the aforementioned case your order will be automatically cancelled and you will not be charged.

Next Steps:
1. You can set a back-in-stock alert and the retailer will notify you if the item becomes available again;

2. Log in to your aboxfelloffatruck account or sign up here; and

3. Simply click “save for later” or the heart the to add the item to your saved list.

Prices will be displayed in one of three different currencies on aboxfelloffatruck US Dollars, British Pounds, or Euros.

aboxfelloffatruck works much like an online shopping mall where you can browse and purchase from a variety of global retailers, brands, and creators.

Please select your country and currency by using the drop down list on the top right-hand side of aboxfelloffatruck.com. This will display your country as well as the currency you will be paying in.

There are a few different reasons why your payment may have failed including but not limited to the incorrect payment details were provided or your bank did not authorize the transaction.

In most cases you will be able to re-place your order successfully by double checking your payment details or speaking with your bank.

Please be assured that if your order was unsuccessful you will not have been charged.

Next Steps:
Please use this checklist when re-placing your order:
1. Billing address must match the address that your card is registered;

2. Make sure the CVC/CCV number on your card has been entered correctly;

3. Check all your personal details name, address etc, are entered correctly;

4. Check the start/expiry dates are valid and match the one on your card; and

5. You can also contact your bank or card provider for further support or use a different payment card.

Due to the large volume of items on aboxfelloffatruck, unfortunately from time to time, product errors do occur but luckily these are extremely rare.

If you encounter an image discrepancy, please don’t hesitate to contact aboxfelloffatruck customer care directly and we will be more than happy to try to find the item you are looking for.

However, as all prices are set by our retailers, we do appreciate that some retailer’s prices can be higher. We strive to always display the best price we can locate. We cannot guarantee it is the lowest prices as prices change constantly. That said we search daily for the absolute best price for every item we offer.

Product and size stocking is at the retailer's discretion. We partner with retailers from around the world, sizes can also differ between brands and retailers.

We recommend you contacting the retailer that stocks the item for further information.

It’s also a good idea to check the retailer’s returns policy. You may want to try the item for size then return if it isn’t suitable.

Next Steps:
To get in touch with the retailer or check their returns policy please follow the steps below:

1. The retailer's name can also be found on the product page, underneath the product name and sizing information;

2. Returns information can be found under the “Shipping and Returns” link on the product page; and

3. You can visit the customer care section on the retailer's site for more information or to get in touch with the retailer directly.

We partner with some of the world's best known retailers, brands, influencers, and boutiques to bring to you a wide array of fashion items, arts and best ish in the world at the best price.

We only work with retailers and designers who we know carry authentic merchandise and deliver a FANTASTIC shopping experience.

aboxfelloffatruck is a global retailer, curator, and platform where you can shop items from retailers all over the world and our private members only collections. All prices are set by the retailer stocking the item, price information is updated throughout the day on aboxfelloffatruck.

aboxfelloffatruck isn’t able to Price Match items - we advise you visit the retailer’s Help Center to check their Price Match policy before contacting their team directly. (The retailer name can be found on the aboxfelloffatruck item page). If you believe there has been a pricing discrepancy or a delay in a price being updated please do get in touch with our customer care team. Please kindly include the link to the item in your message.

In rare cases there are technical glitches that cause the wrong images to show with items. This can happen when product information is incorrectly taken from our partner retailers and placed on aboxfelloffatruck.com. If you come across one of these, please kindly contact aboxfelloffatruck member care. We will then be able to fix this problem and help you order the correct item.

Next Steps:
Contact aboxfelloffatruck member care through our contact form. Please kindly include the link to the item in your message.

To change your shipping option after your order has been placed please contact the retailer as soon as possible for assistance.

Please note that amendments are not always possible once the order has been submitted or after the order has been shipped.

When contacting the retailer please make sure you quote your order reference number as well as your full name and billing address.

For example if your order is with Neiman Marcus and you would like to change the shipping address for your order please go on their contact page and get in touch with them directly.

We partner with retailers around the world. You may have to pay customs duties on your items, depending on your location and the location and policy of the retailer(s) you are buying from. Duties are calculated by your local government and will usually need to be paid by you directly to the courier company. We will display the estimated duties for your order on the checkout page. Please note that this is an estimate only and the actual duties charged may differ. You can also check the retailer’s help center for their full duties policy. Your local customs office will calculate the exact duties once the item has arrived within your country and inform you of what you need to pay.

Next Steps:
1. aboxfelloffatruck will estimate the duties charge as 'est. duties' at both the basket and checkout stage of your order;

2. You can check the retailer’s full duties policy by visiting their help center; and

3. If you are required to pay duties you will be contacted by your local customs office once your order has been shipped.

aboxfelloffatruck is an online marketplace where you can shop items from retailers, brands, and influencers around the world including aboxfelloffatruck.

There are two ways to check out when shopping on aboxfelloffatruck - either through our integrated checkout or on the retailer’s website. When you click on an item on aboxfelloffatruck you will either be able to add the item to the bag, or you will be directed to the retailer's website to complete your purchase.

If you are able to add the item to your bag on aboxfelloffatruck, here’s how your order steps will look:
1. Select your item and add to bag;

2. Click on the basket icon and then the checkout securely button;

3. Simply enter your payment details and follow the instructions to make your purchase;

4. aboxfelloffatruck will send an email as soon your order has been received;

5. Once the order has been successfully placed with the retailer, aboxfelloffatruck will send an order confirmation email;

6. The retailer shipping your order will be sending the shipping and tracking information; and

7. For any amendments, cancellations or returns you will need to contact the retailer directly.

If you are redirected to the retailer's website:
1. Select your size and add the item to your bag on their page; Follow their onsite instructions to pay for your order; and

2. All confirmation and shipping emails will be sent by the retailer directly.

Once your order has been placed successfully with the retailer aboxfelloffatruck will send you a confirmation email. After the retailer has received your order they will also dispatch a confirmation via email. If you haven’t received the aboxfelloffatruck confirmation email please check your junk / spam folder. On the rare occasion that there was a problem placing your order with the retailer, aboxfelloffatruck may email you to confirm.

If you haven’t had an update on your order please contact aboxfelloffatruck customer care and include:

1. Your full name;

2. The email address you used to place your order; and

3. Your billing address.

aboxfelloffatruck is an online marketplace where you can shop items from retailers, brands, and influencers around the world. The retailer that stocks your item will process your order and arrange delivery. If you would like to amend your order please contact the retailer directly.

Please note that amendments are not always possible once the order has been submitted or after the order has been shipped.

For example if your order is with Saks Fifth Avenue and you would like to amend the size of the item for your order please go on their contact page and get in touch with them directly.

Next Steps:
1. To get in touch with the retailer and find your order information please follow the steps below;

2. The retailer's name can be found on the product page, underneath the product name and sizing information and on your aboxfelloffatruck confirmation email;

3. Your retailer order number can be found on your aboxfelloffatruck confirmation email;

4. You can visit the customer care section on the retailer's site for more information or to get in touch with the retailer directly; and

5. Please include your order reference number as well as your full name and billing address when contacting the retailer

aboxfelloffatruck is a fashion retailer, search engine, and platform where you can shop items from retailers, brands, and influencers around the world.

All orders are packed and sent out by the retailer stocking your item. Please contact the retailer’s customer care team if there is something missing from your order.

Next Steps:
1. You can find the retailer name by checking your confirmation email or in your aboxfelloffatruck order history;

2. To check your order history log in to aboxfelloffatruck and select “account”.

(Please note if you checked out as a guest the order will not be saved in your history) and

3. You can visit the retailer's site to get in touch.

For Example:
If you have checked and your order has been placed with Neiman Marcus - visit the Neiman Marcus site to contact their customer care team.

Returns and exchanges are handled by the retailer your order was placed with.

To arrange your return please follow the retailer’s policy and/or contact the retailer directly.

The retailer’s return policy is available to view on the aboxfelloffatruck product page and on the retailer's site in their customer care area.

Next Steps:
1. You can find the retailer name by checking your confirmation email or in your aboxfelloffatruck order history;

2. To check your order history log in to aboxfelloffatruck and select “account”.

(Please note if you checked out as a guest the order will not be saved in your history); and

3. You can visit the customer care section on the retailer's site for more information or get in touch.

For Example:
If you have checked and your order has been placed with Neiman Marcus - visit the Neiman Marcus site to contact their team or to find their return form.

Refunds are issued by the retailer once the item has been received back by their returns department.

Once the retailer has issued your refund, aboxfelloffatruck’s PAYMENT NOTE partner will automatically credit this back to your original payment account.

If you have questions about the status of your return/ refund it is best to contact the retailer directly through their dedicated customer care area as they will have the most up to date information.

Next Steps:
1. You can find the retailer name by checking your aboxfelloffatruck confirmation email or in your Aboxfelloffatruck order history. You may have also received an order confirmation email from the retailer as well; and

2. Go to the retailers dedicated customer care area to see their returns/ refunds policy.

The retailer shipping your item will be able to provide up to date information on the status of your order.
Your order has been placed with one of aboxfelloffatruck's retailers who will arrange the delivery of your item.
The estimated shipping time will be shown on your Aboxfelloffatruck confirmation email, please allow this time for your order to arrive.
The retailer will also confirm your delivery date and send over any tracking information to you directly via email. For your order status please contact the retailer directly.

Next Steps:
1. You can find the retailer name by checking your confirmation email or in your aboxfelloffatruck order history;

(Please note order history is a members only feature if you checked out as a guest the order will not be saved to an account)

2. To check your order history log in to aboxfelloffatruck and select “account”; and

3. You can visit the customer care section on the retailer's site for more information or to get in touch with the retailer directly.

For Example:
If you have checked and your order has been placed with Neiman Marcus - visit the Neiman Marcus site to contact their team for an update.